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Incident Report for Scrapbox

Scrapbox was inaccessible for an hour. We apologize for the inconvenience.

What happend

  • In September, we changed our company credit card
  • In November, domain payment failed
  • Due to incorrect settings, payment failures were not properly notified to the developer

Remediation plan

  • Fix payment notification settings
  • If the payment interval is long, such as for a domain, register the schedule in the calendar
Posted Nov 08, 2023 - 02:20 UTC

This incident has been resolved.
Posted Nov 07, 2023 - 16:35 UTC
A fix has been implemented and we are monitoring the results.
Posted Nov 07, 2023 - 15:39 UTC
The issue has been identified and a fix is being implemented.
Posted Nov 07, 2023 - 15:30 UTC
We are currently investigating this issue.
Posted Nov 07, 2023 - 14:48 UTC
This incident affected: Scrapbox Server.